ServiceTeam ITSM
Reviews
Star rating
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
- Features
- Customer Support
- Ease of Use
- User Interface
- Incident Management
- Intuitive
Cons
- Limited Customization
- Complex Setup
- Poor Customer Support
- Learning Curve
- Complex Configuration
- Integration Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 29.4% |
| Mid-Market | 47.1% |
| Enterprise | 23.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 5 | 3.6 |
| 2025 Q4 | 3 | 4.0 |
Satisfaction ratings
What reviewers say
Consulting Administrator of ServiceTeam
“My favorite thing about ServiceTeam has been their compassionate support team that is the backbone of their product. Through our relationship with ServiceTeam, there have been times where our needs have exceeded the original capability of the product. In these events, the Service”
Efficient and User-Friendly IT Service Management Solution
“The best thing about ServiceTeam ITSM is its integration with Microsoft Power Platform, which makes creating detailed reports and custom automations easy. The interface is super intuitive and very human.”
Effortless IT Service Management
“What I like most about ServiceTeam ITSM is how well it integrates with Microsoft tools like Dynamics 365 and Power Platform. It’s super easy to customize, automate workflows, and track everything through clean dashboards, which makes managing IT services a lot smoother.”