ServiceNow HR Service Delivery
Reviews
Star rating
Rank in HR Service Delivery
Pros and cons
Pros
- Ease of Use
- HR Management
- Efficiency
- Helpful
- Features
- Comprehensive Features
Cons
- Limited Customization
- Expensive
- Learning Curve
- Steep Learning Curve
- Learning Difficulty
- Complexity
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 10.9% |
| Mid-Market | 22.0% |
| Enterprise | 67.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 4.8 |
| 2025 Q2 | 41 | 4.6 |
| 2025 Q3 | 27 | 4.3 |
| 2025 Q4 | 9 | 4.6 |
| 2026 Q1 | 22 | 4.6 |
| 2026 Q2 | 206 | 4.3 |
| 2026 Q3 | 44 | 4.0 |
Satisfaction ratings
What reviewers say
ServiceNow is ServiceWOW for me
“The best and industry friendly thing is it cloud based service, and features like incident tracking and deploying system updates”
Easy HR Self-Service, but Search and Status Updates Need Work
“I like ServiceNow HR Service Delivery’s user-friendly self-service portal, centralized HR support, and workflow automation. It makes it easy for me to submit and track requests, access relevant HR information, and get issues resolved efficiently. I use it to manage employee reque”
Automated HR Onboarding with Easy Integrations, but Numbering Needs Work
“I like that ServiceNow HR Service Delivery automates onboarding and offboarding, so I no longer have to handle the process and follow-up manually. I also find it easy to integrate with HR ticketing and Azure AD, which helped me complete automation, including birthright access.”