Zammad

#155 in Help Desk

Berlin, DE

Products on G2

Total reviews

4.5

Avg. star rating

Zammad ranks #155 in Help Desk.
Zammad's 1 product span 2 categories on G2.
Small Business is the largest segment among reviewers, at 60.0%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Zammad's products.

Page views and citations · Zammad

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

EasyVista

2 switched

Ziff Davis

1 switched

Losing to

Based on reviewers of other products who said they switched from Zammad.

Zoho

Plain

Gmelius SA

Trengo

Zendesk

Key stats

—

#155

Small Business

2015

Berlin, DE

Adoption by company size

Segment	Share of reviews
Small Business	60.0%
Mid-Market	30.0%
Enterprise	10.0%

Quarterly history

Quarter	Total reviews	Avg. rating

About Zammad

Zammad GmbH is the company behind Zammad, a web-based, open-source helpdesk and support ticketing system designed to streamline customer service and communication. The platform offers a range of features, including multi-channel support, a customizable ticket system, and integrations with various third-party applications. It is crafted to meet the needs of businesses of all sizes, providing solutions for managing customer inquiries efficiently. The user-friendly interface, along with robust functionality and scalability, makes Zammad a suitable choice for organizations aiming to enhance their customer support operations.

Products

Zammad

by Zammad · 10 reviews

4.5

Showing 1 of 1

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