Plain

#46 in Customer Communications Management

London, GB

Products on G2

Total reviews

4.5

Avg. star rating

Plain ranks #46 in Customer Communications Management.
Plain's 1 product span 3 categories on G2.
Small Business is the largest segment among reviewers, at 69.2%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Plain's products.

Page views and citations · Plain

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Zendesk

Zammad

Atlassian

Omni HR

Help Scout

Key stats

—

#46

Small Business

2020

London, GB

Adoption by company size

Segment	Share of reviews
Small Business	69.2%
Mid-Market	30.8%
Enterprise	0.0%

Quarterly history

Quarter	Total reviews	Avg. rating
2025 Q3	19	4.5
2025 Q4	1	5.0
2026 Q3	7	4.5

About Plain

Plain is the best support platform designed for modern B2B teams. Hundreds of leading B2B companies, like Cursor, Stytch, Raycast, and Laravel choose Plain to power their support. Plain enables teams to meet customers where they are - on Slack, MS Teams, Discord, email and more - and unify all customer conversations into one powerful inbox with workflows designed for B2B teams. With Plain, it’s easy to escalate issues to engineering, give your team visibility on important issues and get actionable customer insights. Track SLAs and get all customer context, right in Plain. Respond faster with powerful AI features, like suggested responses, labeling, and urgency detection. Plain integrates with the tools your teams already use, like Slack, CRMs, and issue trackers and offers flexible API to build custom workflows.

Products

Plain

by Plain · 27 reviews

4.5

Showing 1 of 1

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