TOPdesk

#38 in Service Desk

Delft, Zuid-Holland

Products on G2

Total reviews

4.1

Avg. star rating

TOPdesk ranks #38 in Service Desk.
TOPdesk's 1 product span 2 categories on G2.
Mid-Market is the largest segment among reviewers, at 43.3%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across TOPdesk's products.

Page views and citations · TOPdesk

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

BMC Helix

1 switched

Losing to

Based on reviewers of other products who said they switched from TOPdesk.

Incident IQ

Freshworks

Xurrent

Kaseya

Timly Software AG

Key stats

—

#38

Mid-Market

724

Delft, Zuid-Holland

Adoption by company size

Segment	Share of reviews
Small Business	20.0%
Mid-Market	43.3%
Enterprise	36.7%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	1	5.0
2025 Q4	2	3.3

About TOPdesk

TOPdesk is a provider of service management software that helps organizations improve their customer support and service management operations. Founded in the Netherlands in 1993, the company offers solutions designed for IT service management (ITSM), facilities management, and other enterprise service processes. TOPdesk’s software is known for its user-friendly interfaces and customizable functionality, enabling businesses to streamline their service desks and automate various organizational workflows. With a focus on enhancing the customer experience, TOPdesk supports both medium and large enterprises across diverse industries to manage incidents, changes, operations, and assets. The platform also provides analytics and reporting tools to help organizations optimize their service delivery.

Products

TOPdesk

by TOPdesk · 30 reviews

4.1

Showing 1 of 1

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