G2 Vendor Directory

SymphonyAI

#12 in IT Service Management (ITSM) Tools

Palo Alto, California

3

Products on G2

92

Total reviews

4.4

Avg. star rating

  • SymphonyAI IT Service Management ranks #12 in IT Service Management (ITSM) Tools.
  • SymphonyAI's 3 products span 19 categories on G2.
  • Enterprise is the largest segment among reviewers, at 58.7%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across SymphonyAI's products.

Page views and citations · SymphonyAI

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

BMC Helix

2 switched
2

Zoho

1 switched
3

Datamatics

1 switched

Losing to

Based on reviewers of other products who said they switched from SymphonyAI.

1

Zoho

2 switched

Key stats

—

#12

19

Enterprise

2017

2,087

Palo Alto, California

Adoption by company size

SegmentShare of reviews
Small Business15.2%
Mid-Market26.1%
Enterprise58.7%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q415.0
2025 Q214.5