Sugar Market
Reviews
Star rating
Rank in Lead-to-Account Matching and Routing
Pros and cons
Pros
- Ease of Use
- CRM Integration
- Customer Support
- Easy Setup
- Feature Variety
- Email Marketing
Cons
- Learning Curve
- Complexity
- Time-Consuming
- Layout Issues
- Poor User Experience
- Editing Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 39.4% |
| Mid-Market | 47.4% |
| Enterprise | 13.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 4 | 3.8 |
| 2025 Q1 | 2 | 4.8 |
| 2025 Q2 | 1 | 5.0 |
| 2025 Q3 | 2 | 2.8 |
| 2026 Q1 | 3 | 4.3 |
| 2026 Q3 | 1 | 4.5 |
Satisfaction ratings
What reviewers say
Reliable CRM with Extensive Automation
“For me, the lead scoring and nurture flow builder is the absolute standout. Being able to assign points to specific actions, like if a prospect downloads a white paper or attends a live session, allows us to prioritize our time effectively. The drag and drop nature of the campaig”
Incredible Reporting & Easy Setup, Minor Traffic Limits
“I find the reporting and profile setup in Sugar Market most useful and valuable. The reporting tool is incredible and easy to build, making it a simple and straightforward process. Setting up user profiles is also a breeze. The overall speed of the system ensures I can access the”
very robust CRM tool with great AI features
“AI new features are great, specially predictive analytics, sentiment analysis. I like how the tool is built in modules so you can use exactly what you need API support was a must, and they have it”