Shopify Inbox
Reviews
Star rating
Rank in Live Chat
Pros and cons
Pros
- Easy Setup
- User Interface
Cons
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 88.9% |
| Mid-Market | 11.1% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 5.0 |
| 2026 Q2 | 2 | 4.8 |
Satisfaction ratings
What reviewers say
Shopify Chat Helps Us Answer Questions Fast and Convert More Customers.
“I make custom made products so being able to quickly answer a potential customers questions quickly using shopify chat has massively improved our conversion rate. I can quickly answer using the app on my phone which is handy when Im working in my studio.”
Convenient App
“I like the notices for updates when something is expiring. My website doesn't go down at all. It was easy to setup the site and I haven't had the need to reach out to customer support as of yet and my site has been up for 3 years.”
Works well for a free program.
“Inbox makes it very easy to manage customer conversations on your website. We use it daily as our main chat widget. It was very easy to install into our website and it integrates well with Shopify. The customer support is 10/10, as the Shopify team is always there to help when ne”