G2 Vendor Directory

C2 ITSM

by SherWeb

40

Reviews

4.2

Star rating

#55

Rank in Incident Management

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for C2 ITSM.

      Page views and citations · C2 ITSM

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      1

      Octopus CRM

      1 switched
      2

      Octopus

      1 switched
      3

      ManageEngine ServiceDesk Plus

      1 switched

      Losing to

      Based on reviewers of other products who said they switched from C2 ITSM.

      1

      Zoho Desk

      1 switched
      2

      Oracle CRM On Demand

      1 switched
      3

      Freshservice

      1 switched
      4

      Salesforce Service Cloud

      1 switched
      5

      Oracle Field Service Cloud

      1 switched

      Key stats

      —

      46

      Mid-Market

      4

      Adoption by company size

      SegmentShare of reviews
      Small Business5.0%
      Mid-Market57.5%
      Enterprise37.5%

      Quarterly history

      QuarterReviewsStar rating

      Satisfaction ratings

      Ease of Use8.7
      Ease of Setup7.8
      Quality of Support8.4
      Meets Requirements8.6

      What reviewers say

      Facile à comprendre et très complet

      5.0

      “Comprend la réalité des TI pour une entreprise comme la notre”

      Analyste spécialisé en sécurité

      Good request management system with a touch of ITIL

      4.5

      “The simplicity of creating new requests type with a simple form creator. The creation of automation. The possibility of creating KB articles for the users. Their support is great.”

      IT administrator

      Bon outil ITSM qui s'améliore d'année en année

      5.0

      “La souplesse de l'outil et le service à la clientèle offert par l'équipe d'analystes et des techniciens.”

      Analyste en informatique