Wavity Help and Service Desk
Reviews
Star rating
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
- Customizability
- Ease of Use
- Intuitive
- Automation
- Customization
- Automated Responses
Cons
- Color Customization
- Integration Issues
- Update Issues
- Technical Issues
- Limited Customization
- Poor Visibility
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 16.7% |
| Mid-Market | 72.2% |
| Enterprise | 11.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 3 | 4.8 |
| 2025 Q2 | 1 | 5.0 |
| 2025 Q3 | 2 | 5.0 |
| 2026 Q1 | 1 | 5.0 |
| 2026 Q3 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Solid Automation and Flexible Workflows with a Manageable Service Desk
“Wavity offers solid automation, flexible workflows, and a service desk that's easy to manage. The pricing has been competitive for our needs, and the team has been receptive to feedback and feature requests.”
Automates Service Desk Workflows and Cuts Manual Follow-Ups
“One of the biggest benefits for us has been the ability to automate repetitive service desk processes. We have been able to configure workflows around approvals, assignments, and escalations, which has reduced manual follow-ups for our support team”
Very responsive to Changes and Feature Requests
“What's great about Wavity is that the Developers are very open to your feedback and will develop the environment to suit your needs. If a feature is missing, you can bring it up to them and they will generally get it implemented within a few days.”