G2 Vendor Directory

ProProfs Chat

by ProProfs

35

Reviews

4.5

Star rating

#86

Rank in Chatbots

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for ProProfs Chat.

      Page views and citations · ProProfs Chat

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      1

      LiveAgent

      1 switched

      Key stats

      —

      80

      Small Business

      2

      Adoption by company size

      SegmentShare of reviews
      Small Business51.4%
      Mid-Market31.4%
      Enterprise17.1%

      Quarterly history

      QuarterReviewsStar rating

      Satisfaction ratings

      Ease of Use9.1
      Ease of Setup8.7
      Quality of Support8.9
      Meets Requirements8.5

      What reviewers say

      Easy to use and provide a good customer satisfaction by this tool.

      5.0

      “There are so many inbuilt macros and contact drivers. We can respond in just seconds.”

      Back Office Analyst

      Better Customer Service with ProProfs Chat

      4.5

      “ProProfs Chat is a valuable tool because it allows me to talk to my customers quickly and easily. It is also user-friendly and easy to set up and can be accessed from any device with an internet connection.”

      Customer Support Specialist- Back Office

      An interesting Chat solution for any customer facing website.

      4.5

      “The best part we liked about the ProProfs chat is the east with which we can put it on our website. It has changed the life of our agents significantly. We have been able to improve our KPI's post installing this chat solution”

      Solution Consultant