G2 Vendor Directory

InMoment Experience Improvement (XI) Platform

by PG Forsta

319

Reviews

4.7

Star rating

#13

Rank in Natural Language Understanding (NLU)

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for InMoment Experience Improvement (XI) Platform.

      Page views and citations · InMoment Experience Improvement (XI) Platform

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      1

      Delighted

      2 switched
      2

      Salesforce Sales Cloud

      2 switched
      3

      Zendesk for Customer Service

      2 switched
      4

      Gainsight Customer Success

      1 switched
      5

      Medallia Agile Research

      1 switched

      Losing to

      Based on reviewers of other products who said they switched from InMoment Experience Improvement (XI) Platform.

      1

      Medallia Customer Experience

      1 switched
      2

      Culture Amp

      1 switched
      3

      Reputation

      1 switched
      4

      Birdeye

      1 switched
      5

      Alchemer Reputation Management

      1 switched

      Key stats

      —

      87

      Small Business

      5

      Adoption by company size

      SegmentShare of reviews
      Small Business47.8%
      Mid-Market39.2%
      Enterprise13.0%

      Quarterly history

      QuarterReviewsStar rating

      Satisfaction ratings

      Ease of Use9.4
      Ease of Setup9.0
      Quality of Support9.1
      Meets Requirements9.1

      What reviewers say

      Easy to use tools. Supportive Visionary Staff.

      5.0

      “InMoment is an easy to use platform. Supportive staff when needed are very responsive. I have always been happy with the InMoment Experience Improvement platform.”

      Senior Customer Engagement Analyst

      Suboptimal platform

      1.0

      “It can recreate the visualization of a ppt report deliverable”

      User

      Seamless customer experience tracker

      3.5

      “InMoment's XI Platform unifies customer, employee, and market experience data for a holistic view, enabling data-driven actions to improve business outcomes.”

      Assistant Store Manager