Delighted
Reviews
Star rating
Rank in Enterprise Feedback Management
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 40.0% |
| Mid-Market | 58.3% |
| Enterprise | 1.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
The perfect way to know what your customers are thinking
“We love that our customers get a short, simple survey where they can choose to provide additional details if they'd like. They're more likely to respond, since it's quick and easy.”
Delighted is amazing.
“The ease of use. The platform is incredibly easy to navigate and learn as you go. I also like that I always get a quick repsponse from their customer support team and their answers are always helpful. It's easy to integrate with Slack, for example, so when we get a survey respons”
Amazing support, integrations could be better
“Easy to use, reporting and dashboard is easy to understand. Love that you can send the survey out in multiple ways. Online help articles are super easy”