Paychex
Reviews
Star rating
Rank in Employee Perks
Pros and cons
Pros
- Ease of Use
- Payroll
- Payroll Management
- Helpful
- Customer Support
- Payroll Ease
Cons
- Poor Customer Support
- Payroll Issues
- Poor Support Services
- Expensive
- Not Intuitive
- Technical Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 75.0% |
| Mid-Market | 22.7% |
| Enterprise | 2.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 11 | 4.3 |
| 2025 Q1 | 10 | 3.0 |
| 2025 Q2 | 9 | 1.9 |
| 2025 Q3 | 23 | 3.4 |
| 2025 Q4 | 15 | 2.7 |
| 2026 Q1 | 13 | 3.0 |
| 2026 Q2 | 76 | 3.9 |
| 2026 Q3 | 26 | 3.9 |
Satisfaction ratings
What reviewers say
Paychex Makes Payroll Quick, Easy, and All in One Place
“Paychex is very user-friendly. As an office administrator, I’ve used a number of different payroll providers, and the Paychex platform stands out for being simple and straightforward, with everything in one place. Submitting payroll is quick and easy, and reports and tax informat”
So Glad to Be Back with Paychex—Outstanding Customer Service
“The customer service. I have used 2 other payroll/HRIS systems in the last 5 years and the customer service is terrible. I am so glad to be back with Paychex.”
Easy Payroll & 401K Setup with Typically Great Support
“Getting set up initially was very easy- for both payroll and 401K. Support since has been typically very good.”