ADP TotalSource
Reviews
Star rating
Rank in PEO Providers
Pros and cons
Pros
- Customer Support
- Ease of Use
- HR Management
- Payroll Management
- Helpful
- Benefits
Cons
- Poor Customer Support
- Expensive
- Payroll Issues
- High Fees
- Navigation Difficulty
- Ineffective Communication
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 62.6% |
| Mid-Market | 31.3% |
| Enterprise | 6.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 15 | 4.2 |
| 2025 Q1 | 19 | 4.2 |
| 2025 Q2 | 8 | 3.9 |
| 2025 Q3 | 9 | 4.1 |
| 2025 Q4 | 6 | 4.3 |
| 2026 Q1 | 8 | 4.3 |
| 2026 Q2 | 15 | 3.5 |
| 2026 Q3 | 252 | 4.3 |
Satisfaction ratings
What reviewers say
Consistent, Accurate Payroll Made Simple with ADP TotalSource
“I appreciate the consistency, accuracy, and simplicity of the process, and how effectively it helps me ensure my team gets paid. I also like that it encourages my team to take responsibility for their own accounts and to be the owners of their own information.”
Easy Payroll Access, but Navigation Needs Improvement
“ADP TotalSource is easy to use and gives me quick access to payslips, tax documents, and payroll information. It saves me time and makes managing salary-related details convenient. I find the payslip and tax documentation features most useful, and it’s easy to access.”
All-in-One HR Powerhouse, But Navigation Can Be Frustrating
“Multiple HR functions at one place like : payroll, time calculation, taxation and employment benefits all the things are at one place make company efficent.”