osTicket

#124 in Help Desk

Roma, Italy

Products on G2

Total reviews

4.4

Avg. star rating

osTicket ranks #124 in Help Desk.
osTicket's 1 product span 2 categories on G2.
Small Business is the largest segment among reviewers, at 57.8%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across osTicket's products.

Page views and citations · osTicket

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Zendesk

Freshworks

LiveHelpNow

Kayako

Losing to

Based on reviewers of other products who said they switched from osTicket.

Zoho

Freshworks

Incident IQ

Click Maint Inc.

ConnectWise

Key stats

—

#124

Small Business

2015

Roma, Italy

Adoption by company size

Segment	Share of reviews
Small Business	57.8%
Mid-Market	33.3%
Enterprise	8.9%

Quarterly history

Quarter	Total reviews	Avg. rating
2026 Q3	1	5.0

About osTicket

osTicketosTicket (https://osticket.com/) is a widely-used open source support ticket system that efficiently manages, organizes, and archives all your customer support requests and responses in one central location. Renowned for its simplicity, osTicket offers an easy-to-use web-based customer support platform that helps streamline ticket submissions and improve the resolution process. It features robust functionalities such as custom fields, automated responses, rich text HTML, ticket filters, and dashboard reports. Perfect for businesses of all sizes, osTicket aims to enhance customer satisfaction by providing a systematic, easy-to-navigate, and scalable ticketing system that adapts to the growing needs of various businesses.

Products

osTicket

by osTicket · 45 reviews

4.4

Showing 1 of 1

Similar vendors

View all →

WordPress Foundation

San Francisco, CA · 1 product on G2

Jetware

Roma, IT · 7 products on G2

Drupal

Portland, OR · 2 products on G2