Kayako

#34 in Shared Inbox

N/A

Products on G2

226

Total reviews

4.0

Avg. star rating

Kayako ranks #34 in Shared Inbox.
Reviews across Kayako's portfolio declined 100.0% quarter-over-quarter.
Kayako's 1 product span 5 categories on G2.
Small Business is the largest segment among reviewers, at 54.8%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Kayako's products.

Page views and citations · Kayako

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Zendesk

Freshworks

Vtiger

Quest Software

Planio

Losing to

Based on reviewers of other products who said they switched from Kayako.

Zoho

Freshworks

Zendesk

HubSpot

Fin

Key stats

-100.0%

#34

Small Business

2001

N/A

Adoption by company size

Segment	Share of reviews
Small Business	54.8%
Mid-Market	35.2%
Enterprise	10.0%

Quarterly history

Quarter	Total reviews	Avg. rating
2025 Q3	3	4.3
2026 Q1	1	4.0
2026 Q2	4	4.6

About Kayako

Kayako is a customer service software company that offers a unified platform designed to improve customer support experiences for businesses of all sizes. Their solution provides a range of features, including live chat, email support, and a help center, allowing companies to manage customer interactions efficiently. Kayako aims to help businesses deliver personalized and seamless customer service by integrating multiple communication channels and providing tools for collaboration across teams. The platform is known for its user-friendly interface and scalable solutions that can adapt to the needs of growing businesses.

Products

Kayako

by Kayako · 226 reviews

4.0

Showing 1 of 1

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