OnPay
Reviews
Star rating
Rank in Benefits Administration
Pros and cons
Pros
- Customer Support
- Ease of Use
- Payroll
- Helpful
- Payroll Ease
- Onboarding
Cons
- Poor Customer Support
- Missing Features
- Integration Issues
- Inadequate Verification
- Poor Support Services
- Feature Absence
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 97.4% |
| Mid-Market | 2.6% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 13 | 4.5 |
| 2025 Q1 | 21 | 4.9 |
| 2025 Q2 | 25 | 4.9 |
| 2025 Q3 | 15 | 4.9 |
| 2025 Q4 | 6 | 4.8 |
| 2026 Q1 | 4 | 4.6 |
| 2026 Q2 | 9 | 4.9 |
| 2026 Q3 | 4 | 4.9 |
Satisfaction ratings
What reviewers say
Easy Payroll Setup and Responsive Support, but State Guidance Falls Short
“I like that OnPay handles calculating the taxes withheld from my employees’ paychecks and pays them to the appropriate government entities without me having to be involved. Once I figured out what information I needed from the state, setup was really easy. The website walked me t”
Simple, Fast Payroll with great pricing!
“I like that OnPay is simple, quick, and easy to use for my small business. It has all the necessary features, but it doesn’t feel overwhelming or overproduced just to justify a high price.”
Easy to Use and Affordable, but Tax Support Gaps Led to Late Fees
“Price and I think it was easy to use, also to conect with someone if you need suport throght the chat was good”