G2 Vendor Directory

SurePayroll

by Paychex Inc

542

Reviews

4.3

Star rating

#102

Rank in Payroll

Pros and cons

Pros

  • Payroll
  • Customer Support
  • Ease of Use
  • Payroll Ease
  • Simple
  • Easy Setup

Cons

  • Poor Customer Support
  • Payment Issues
  • Misleading Sales Practices
  • Change Management
  • Date Issues
  • High Fees

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines for SurePayroll.

Page views and citations · SurePayroll

Source: G2 review data

Key stats

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64

Small Business

1

Adoption by company size

SegmentShare of reviews
Small Business91.6%
Mid-Market4.5%
Enterprise3.9%

Quarterly history

QuarterReviewsStar rating
2025 Q110.0
2025 Q242.5
2025 Q310.0
2025 Q443.8
2026 Q353.1

Satisfaction ratings

Ease of Use9.1
Ease of Setup9.0
Quality of Support8.8
Meets Requirements9.0

What reviewers say

Easy, Affordable Payroll with Automatic Tax Filing

4.0

“This payroll software is not only easy to use, but it is affordable and automatically calculates and files taxes.”

Bookkeeper

All-in-One Payroll Made Simple with Smooth Quarterly Tax Filings

4.0

“I appreciate having everything I need to process payroll all in one place. The quarterly tax filings are handled smoothly and without any issues, which gives me peace of mind. I also like how quick and easy it is to access payroll reports whenever I need them. Overall, the platfo”

bookkeeper

Easy to Use, Hard to Beat on Pricing

4.5

“For how easy this software is to use and the pricing of the product, it's hard to beat!”

Bookkeeper