Natterbox
Reviews
Star rating
Rank in Speech Analytics
Pros and cons
Pros
- Customer Support
- Helpful
- Features
- Reliability
- Ease of Use
- CRM Integration
Cons
- Call Issues
- Complexity
- Poor Customer Support
- Learning Curve
- Missing Features
- Inadequate AI Capabilities
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 31.7% |
| Mid-Market | 58.5% |
| Enterprise | 9.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 7 | 4.2 |
| 2025 Q1 | 1 | 5.0 |
| 2025 Q2 | 3 | 4.0 |
| 2025 Q4 | 3 | 4.3 |
| 2026 Q1 | 4 | 5.0 |
| 2026 Q2 | 2 | 5.0 |
| 2026 Q3 | 13 | 4.6 |
Satisfaction ratings
What reviewers say
Improved Call Stability and Greater Operational Control
“What I like best is the stability Natterbox provides for our users. They can refresh their browser windows without disconnecting active calls, which resolves a significant pain point we experienced with our previous platform. The solution has also been relatively intuitive and ea”
Dependable Telephony with Strong Support, Minor Downtime Issue
“I like Natterbox's ease of use and the support they provide. As a business, their support and assistance are quite good. It also helps with call quality and assurance, which is important for me as a manager. Additionally, I find their reports really good and beneficial for our ne”
Structured Workflows, Smooth Salesforce Integration, and Knowledgeable Support
“Structured way of working within natterbox as an enduser and as an administrator. Creation of policies, and integration in Salesforce work fine.”