Vonage Contact Center (formerly NewVoiceMedia)
104
Reviews
4.2
Star rating
#18
Rank in Auto Dialer
Pros and cons
Pros
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
Cons
- Call Issues
- Customization Difficulty
- Expensive
- Limited Customization
- Learning Curve
- Complexity
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
47
Mid-Market
9
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 27.9% |
| Mid-Market | 51.9% |
| Enterprise | 20.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 0.5 |
| 2025 Q1 | 11 | 4.8 |
| 2025 Q2 | 2 | 5.0 |
| 2025 Q3 | 2 | 5.0 |
| 2025 Q4 | 3 | 5.0 |
Satisfaction ratings
Ease of Use8.7
Ease of Setup8.7
Quality of Support8.8
Meets Requirements8.8
What reviewers say
User-Friendly and Reliable Communication with Outstanding Support
5.0
“We at our work we use vonage as primary application for calling and text messages and it is very user friendly and easy to install. And the support is top notch”
Experience Oriented Service
5.0
“They are very thorough and provide an excellent customer service experience”
Great Platform for Voice & Video Calling and Texting to USA
5.0
“The best i would say the mobile app. It is very easy to set up and easy to use because on weekend we usually not have time to open our laptop so the mobile app gives you freedom to access Vonage anytime & anywhere.”