Intermedia Contact Center
Reviews
Star rating
Rank in Contact Center
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 25.0% |
| Mid-Market | 45.8% |
| Enterprise | 29.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
VoIP the way to go
“The VoIP phone system works well. We haven't had any issue with connections or static on any of the lines. VoIP is much better than landlines.”
Intermedia Contact Center represents a truly unified communications environment
“Major improvements on chat that allows contact center agents to communicate with each other and clients simultaneously.”
So far we are quite happy with the system.
“This is a great product for functionality, service, price, ease of use, transparency, and consistency. I have spoken with customer service a lot at the beginning during our migration and they have been very quick to respond, friendly and willing to help. Now we reach out to sup”