ScreenConnect
Reviews
Star rating
Rank in Remote Video Support
Pros and cons
Pros
- Remote Work
- Reliability
- Ease of Use
- Remote Access
- Easy Communication
- Connection Speed
Cons
- Remote Access Issues
- Expensive
- Internet Dependency
- Security Concerns
- Security Issues
- Not User-Friendly
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 66.5% |
| Mid-Market | 30.2% |
| Enterprise | 3.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 3 | 4.5 |
| 2025 Q2 | 2 | 4.5 |
| 2025 Q3 | 6 | 4.9 |
| 2025 Q4 | 2 | 3.5 |
| 2026 Q1 | 5 | 4.6 |
| 2026 Q2 | 12 | 4.5 |
| 2026 Q3 | 17 | 4.8 |
Satisfaction ratings
What reviewers say
Easy, Reliable Remote Support with ScreenConnect Backstage
“ScreenConnect is easy to use, reliable and quick to connect to customer machines. The Backstage feature is probably the biggest benefit for us, as it allows us to troubleshoot, run commands and make changes in the background without constantly interrupting the end user. Overall, ”
Effortless Remote Management with Intuitive Setup
“I find ScreenConnect very easy to use and straightforward to set up, both on my end and for the users receiving support. It's a very fluid piece of software, making it simple for non-technical customers to receive support quickly and easily. When setting it up, I only need to sen”
Flawless IT Support with Friendly Interface
“I find ScreenConnect's interface to be quite friendly, especially with the positioning of buttons and functions, which really makes it easy to use. The initial setup was very easy too.”