Zoho Assist
754
Reviews
4.7
Star rating
#2
Rank in Remote Desktop
Pros and cons
Pros
- Ease of Use
- Remote Access
- Remote Support
- Easy Setup
- Reliability
- Easy Access
Cons
- Remote Access Issues
- Feature Limitations
- Connection Issues
- Not User-Friendly
- Expensive
- Improvement Needed
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-19.1%
79
Small Business
5
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 71.4% |
| Mid-Market | 23.2% |
| Enterprise | 5.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 13 | 4.4 |
| 2025 Q1 | 19 | 4.7 |
| 2025 Q2 | 31 | 4.7 |
| 2025 Q3 | 39 | 4.7 |
| 2025 Q4 | 75 | 4.8 |
| 2026 Q1 | 40 | 4.9 |
| 2026 Q2 | 47 | 4.8 |
| 2026 Q3 | 38 | 4.6 |
Satisfaction ratings
Ease of Use9.4
Ease of Setup9.4
Quality of Support9.1
Meets Requirements9.4
What reviewers say
Support Sessions
5.0
“The interface is user-friendly and clean, allowing tech support agents to initiate remote sessions, transfer files, and chat with clients without a steep learning curve.”
Zoho Assist has been a welcome change from previous remote assistance packages.
4.0
“The web-based interface is clean and easy to use, and remote assistance requests are intuitive and straightforward for our clients to follow.”
Simple, Instant Client Connection for Remote Assistance
5.0
“It’s a simple way to connect to your client’s system so you can assist them. You just send an email, and they can join right away.”