Gleap
Reviews
Star rating
Rank in Bug Tracking
Pros and cons
Pros
- Ease of Use
- Features
- Helpful
- Automation
- Simple
- User Interface
Cons
- Learning Curve
- Limited Features
- Filtering Issues
- Ticketing Issues
- Organizational Issues
- Intuitiveness
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 83.6% |
| Mid-Market | 16.4% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 2 | 4.8 |
| 2025 Q2 | 1 | 5.0 |
| 2026 Q1 | 28 | 4.8 |
| 2026 Q2 | 15 | 4.2 |
| 2026 Q3 | 14 | 4.8 |
Satisfaction ratings
What reviewers say
Fair Pricing, Great Features, and a Smooth 7-Day Trial
“Gleap is a very good tool as it offers a fair pricing modal and it is worth it. There is a 7 day free trial which works perfect, and the features and AI Agentic-features that are being offered are very good.”
Fast, Caring Support and Seamless Integration That Keeps Improving
“The platform does what we need, but their team is what impressed us most. They respond fast, they're super helpful, and they actually care about solving our problems. That kind of support is rare and makes a real difference for us. The integration also really works well with us a”
Gestion des Tickets Simplifiée et Innovante avec IA
“J'apprécie la simplicité et l'évolution constante de Gleap. L'IA est top, elle rend le traitement des tickets simple. Les raccourcis sont bien pensés, offrant une rapidité de navigation et un filtre efficace pour les premiers tickets. Le processus de configuration initial est éga”