Helpshift
384
Reviews
4.3
Star rating
#2
Rank in Player Support Platforms
Pros and cons
Pros
- Ease of Use
- Features
- Time-saving
- Navigation Ease
- Efficiency
- Case Management
Cons
- Connection Issues
- Software Unresponsiveness
- Lack of Integrations
- Lack of Detail
- Difficult Navigation
- Lack of Insight
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
45
Mid-Market
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 21.9% |
| Mid-Market | 61.1% |
| Enterprise | 17.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 1 | 5.0 |
| 2025 Q3 | 1 | 3.5 |
| 2026 Q3 | 3 | 4.7 |
Satisfaction ratings
Ease of Use9.0
Ease of Setup8.5
Quality of Support8.7
Meets Requirements8.8
What reviewers say
Highly Customizable, But Setup Needs Streamlining
4.5
“I like Helpshift for its opportunity for customization. I can automate, create my own tags, and track my own data, which gives me the power to have complete ownership of how the platform operates.”
Easy Navigation, Trusted Engagement
5.0
“I find Helpshift super easy to navigate compared to other CRMs, which I really like.”
Helpshift Review
5.0
“Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks especially when following with customers and also answering their queries.”