EngageBay
Reviews
Star rating
Rank in CRM
Pros and cons
Pros
- Ease of Use
- Automation
- Customer Support
- Features
- Automations
- Automation Features
Cons
- Missing Features
- Limited Features
- Reporting Issues
- Limited Customization
- Poor Reporting
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 69.4% |
| Mid-Market | 29.0% |
| Enterprise | 1.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 52 | 4.8 |
| 2025 Q1 | 73 | 4.5 |
| 2025 Q2 | 22 | 4.6 |
| 2025 Q3 | 13 | 4.6 |
| 2025 Q4 | 45 | 4.8 |
| 2026 Q1 | 48 | 4.7 |
| 2026 Q2 | 76 | 4.6 |
| 2026 Q3 | 87 | 4.5 |
Satisfaction ratings
What reviewers say
Easy, Organized Contact Management in One Place
“I like how easy it is to keep contact lists organized and accessible in one place. Grouping contacts based on different needs makes it more convenient to identify the right audience for specific communication activities. It also helps keep records structured and makes day-to-day ”
EngageBay Keeps Contacts and Conversations Perfectly Organized
“EngageBay offers a practical way to keep contact information and communication activities organized. I appreciate being able to refer back to previous interactions and keep track of follow-up tasks without searching through multiple platforms. It helps create a clear picture of o”
EngageBay Streamlines Marketing and Follow-Ups with Helpful Automation
“EngageBay helps bring marketing activities and customer follow-ups into a more organized workflow. I find the automation useful for structuring repetitive tasks, planning follow-up communication, and keeping activities consistent. Having contacts and marketing accessible in one p”