Daktela

#69 in Call Center Infrastructure (CCI)

Prague, Czech Republic

Products on G2

Total reviews

4.8

Avg. star rating

Daktela ranks #69 in Call Center Infrastructure (CCI).
Daktela's 1 product span 1 category on G2.
Mid-Market is the largest segment among reviewers, at 50.0%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Daktela's products.

Page views and citations · Daktela

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Zendesk

QualityUnit

Aircall

Cisco

Twilio

Losing to

Based on reviewers of other products who said they switched from Daktela.

CallHippo

1 switched

Outreach

1 switched

Key stats

—

#69

Mid-Market

2005

121

Prague, Czech Republic

Adoption by company size

Segment	Share of reviews
Small Business	47.9%
Mid-Market	50.0%
Enterprise	2.1%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	1	5.0

About Daktela

Daktela is a company that specializes in providing cloud-based communication solutions, focusing on omnichannel contact center systems. Their platform integrates various communication channels, including voice, email, SMS, web chat, and social media, into a single, unified interface. This enables businesses to streamline customer interactions and improve customer service efficiency. Daktela also offers features like CRM integrations, call recording, real-time analytics, and reporting tools to enhance operational performance. Catering primarily to small- to medium-sized enterprises, the company emphasizes scalability and customization to meet diverse business needs.

Products

Daktela

by Daktela · 48 reviews

4.8

Showing 1 of 1

Similar vendors

View all →

UJET

San Francisco, California · 1 product on G2

Nextiva

Scottsdale, Arizona · 1 product on G2

CallHippo

Claymont, Delaware · 1 product on G2