ConnectWise Automate
Reviews
Star rating
Rank in Remote Monitoring & Management (RMM)
Pros and cons
Pros
- Features
- Asset Management
- Automation
- Easy Setup
- Easy Integrations
- Remote Control
Cons
- UX Improvement
- Needs Improvement
- Software Bugs
- Device Management
- Login Issues
- Inaccurate Information
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 66.4% |
| Mid-Market | 30.7% |
| Enterprise | 2.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 5.0 |
| 2025 Q4 | 3 | 4.3 |
| 2026 Q1 | 3 | 3.3 |
| 2026 Q2 | 4 | 4.5 |
| 2026 Q3 | 1 | 4.0 |
Satisfaction ratings
What reviewers say
Effortless Remote Management, Room for Reporting Improvement
“I like how easy it is to use ConnectWise Automate. As an admin, I can remote into user devices seamlessly and automate tasks from our end. I really appreciate the ability to use PowerShell and command prompt to deploy scripts and applications to multiple devices at once, which ma”
Great Performance and Web UI, But Web Feature Gap Persists
“Its a long time program and system that has years of legacy behind it, giving it leg up compared to the competition. UI is good when using via the browser. Performance is great, but the web version does lack what the native windows program has.”
Reliable Remote Chat and Patching from Anywhere
“Ability for Chat with remote user without remote desktop connection and ability to patch and keep system updated no matter where the end user is located. Always a relliable connection (only limitations are the internet connection).”