Comm100
Reviews
Star rating
Rank in Digital Customer Service Platforms
Pros and cons
Pros
- Features
- Ease of Use
- Helpful
- Customer Support
- Efficiency
- Messaging Automation
Cons
- Update Issues
- Issue Resolution
- Chatbot Issues
- Improvements Needed
- Integration Issues
- Lack of Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 46.7% |
| Mid-Market | 43.3% |
| Enterprise | 10.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 4.3 |
| 2025 Q4 | 1 | 5.0 |
| 2026 Q1 | 14 | 4.6 |
| 2026 Q2 | 9 | 4.7 |
| 2026 Q3 | 7 | 4.6 |
Satisfaction ratings
What reviewers say
Helpful Auto-Translate and Professional Rewrites with Smooth Dynamics 365 Integration
“Auto-translate and the option to rewrite my messages into a more professional response are really helpful. The UI is okay and easy enough to use. I also like being able to log in from multiple platforms. The custom integration with Dynamics 365 makes life a little easier as well.”
Translation and Visitor Context Make Customer Support Effortless
“The translation feature is what I likes best, it lets us support customers from other countries even with a limited team. You can see what the visitor is doing on the site, so you have more context when helping them. You can also send internal chats, and the whole thing is pretty”
Feature-Rich Agent Chat with Excellent Real-Time Typing Preview
“It has almost all the features I’d expect from agent chat software. I especially like the feature that lets agents see what a visitor is typing in the text box before they send it.”