Webex Connect
Reviews
Star rating
Rank in Communication Platform as a Service (CPaaS)
Pros and cons
Pros
- Ease of Use
- Automation
- Messaging
- Reliability
- User Interface
- Efficiency
Cons
- Expensive
- Connectivity Issues
- Complex Setup
- Difficult Setup
- Difficult Navigation
- Not User-Friendly
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 38.8% |
| Mid-Market | 41.7% |
| Enterprise | 19.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 8 | 4.9 |
| 2025 Q2 | 1 | 4.5 |
| 2025 Q4 | 30 | 4.6 |
| 2026 Q1 | 5 | 4.0 |
| 2026 Q2 | 2 | 4.3 |
| 2026 Q3 | 2 | 4.3 |
Satisfaction ratings
What reviewers say
Recovered More Carts with Email-to-Text Journeys, Though Timing Took Trial and Error
“Run a small online store and cart abandonment emails were getting basically ignored, open rates were rough. Built a journey through Webex Connect instead that tries email first, then if nobody clicks within a few hours, follows up with a text, and for our younger customers specif”
Smart SMS-to-WhatsApp Journeys That Cut Clinic No-Shows
“I work adjacent to a clinic's ops team and no shows were a real problem, a simple SMS reminder just wasn't cutting it for a chunk of patients who apparently never check texts from unknown numbers. Built a journey that tries SMS first, and if nobody confirms within a day, automati”
Excellent Communication Tool with Outstanding Ease of Use
“It was an excellent option for communicating between team members and with the company's board of directors due to its ease of use and quality.”