Broadvoice
64
Reviews
4.5
Star rating
#23
Rank in Cloud PBX Platforms
Pros and cons
Pros
- Ease of Use
- Customer Support
- Reliability
- VoIP Services
- Customer Service
- Accessibility
Cons
- Lack of Intuitiveness
- Long Waiting
- Call Connectivity Issues
- Phone Issues
- Internet Dependency
- Call Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
73
Small Business
5
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 59.4% |
| Mid-Market | 26.6% |
| Enterprise | 14.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 0.0 |
| 2025 Q1 | 5 | 4.7 |
| 2025 Q2 | 3 | 4.8 |
| 2025 Q4 | 1 | 5.0 |
Satisfaction ratings
Ease of Use9.4
Ease of Setup9.2
Quality of Support9.2
Meets Requirements9.2
What reviewers say
A Tremendous Value-Add For Both Internal Users and Clients
5.0
“I love the flexibility of use between handset and smart phone app where I don't lose any functionality! The ability for our team to function via app as though we were in the office combined with the public-facing stability of functioning "in-office" provides both team and client ”
Great Service & Equipment!
5.0
“What I like most about Broadvoice is the ease of use, and of course the EXCELLENT customer service! I use it every single day!”
Great Customer Support
5.0
“The technical support I receive is amazing and I get the answers I need quickly and easily.”