Atlas Support
Reviews
Star rating
Rank in Customer Communications Management
Pros and cons
Pros
- Helpful
- Customer Support
- Ease of Use
- User Interface
- Customizability
- Intuitive
Cons
- Inadequate Reporting
- Integration Issues
- Difficult Implementation
- Ticket Management
- Ticketing Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 87.0% |
| Mid-Market | 13.0% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 7 | 4.9 |
| 2025 Q1 | 2 | 4.0 |
| 2025 Q2 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
A tool we have been looking for
“We have been using the Atlas Support for almost a year and its an easy to migrate, easy to use tool with simple UI. But the best part is the active support we have received from their team for any issues we have faced or for the feature requests. They are able to customize thei”
Efficient, User-Friendly, and Backed by a Great Support Team
“Atlas Support has been a game-changer for managing tickets efficiently. The clean UI makes it incredibly easy to navigate, and the system itself is intuitive. However, what truly sets Atlas apart is its support team—they are fast, responsive, and genuinely helpful. One thing I ”
Support Ticketing System with some nice addons
“I like the connectivity to the knowledge base and how it is 2 way (i.e. I can create a knowledge base article from a ticket and I can also send a client an article directly from the ticket) The broadcast feature is great for client-wide notifications.”