MessageDesk
Reviews
Star rating
Rank in Shared Inbox
Pros and cons
Pros
- Ease of Use
- Easy Communication
- Automation
- Communication
- Customer Support
- Text Messaging
Cons
- Number Issues
- Complex Processes
- Messaging Issues
- Expensive
- Learning Curve
- SMS Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 79.4% |
| Mid-Market | 17.6% |
| Enterprise | 2.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 3 | 4.8 |
| 2025 Q3 | 1 | 5.0 |
| 2026 Q1 | 1 | 0.5 |
Satisfaction ratings
What reviewers say
Desperately Needs Improvement Across the Board
“I value the onboarding, automations, and native connections with other software in MessageDesk. They allow us to use it across different platforms.”
It's a great app to messages and be connected with the team and colleagues
“I think it is very easy to use and understand basically very user friendly and supportive in terms of customer satisfaction as well. I frequently have used this application in my previous organization. It has a wide range of features to choose from. It's very easily integrated wi”
Message Desk improved the way my company communicates with clients and staff.
“First, MD helped me separate my cleint base comunication from my personal messaging. Second, the ability to schedule outgoing mesages is huge. Third, the fact that tecnitians can comuicate with cleints directly without giving out their own phone number AND as the company owner, I”