G2 Vendor Directory

Enterprise Feedback Management

98

Products

26K

Total reviews

4.5

Avg. rating

Salesforce Service Cloud by Salesforce leads the Enterprise Feedback Management category with a 4.4 rating from 8,464 reviews. Unwrap.ai has the strongest momentum in the category, up -100.0% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Enterprise Feedback Management.

LLM citations · Enterprise Feedback Management

Source: G2 review data

Key stats

Salesforce Service Cloud

Unwrap.ai

Small Business

Category trends

How the Enterprise Feedback Management market is moving, from G2 review and Grid data.

Which products are most adopted?
1
AskNicely1,005 2
HubSpot Service Hub856 3
Salesforce Service Cloud464 4
Nicereply431 5
Glassbox424
Which products climbed the Grid most?
1
TheySaid29 2
Listen36025 3
Chattermill16 4
sterloCare15 5
Frill11
Which products are reviewers switching to?
1
HubSpot Service Hub20 2
Lyssna19 3
Userlytics16 4
Dscout16 5
AskNicely12
Which products do enterprises choose?
1
Glassbox364 2
Salesforce Service Cloud167 3
AskNicely88 4
UserTesting55 5
Alchemer Digital54
Which products do mid-market buyers choose?
1
AskNicely483 2
HubSpot Service Hub316 3
Nicereply257 4
Salesforce Service Cloud204 5
UserVoice114
Which products do small businesses choose?
1
HubSpot Service Hub504 2
AskNicely424 3
Userback198 4
Outgrow143 5
Nicereply140

Fastest growing

Ranked by G2 Momentum score.

1

Unwrap.ai

by Unwrap.ai · 26 reviews

4.8
2

ServiceNow Customer Service Management

by ServiceNow · 523 reviews

4.4
3

TheySaid

by Theysaid inc. · 92 reviews

4.8

All products

Ranked by G2 Grid position.

1

Salesforce Service Cloud

by Salesforce · 8,464 reviews

4.4
2

HubSpot Service Hub

by HubSpot · 3,017 reviews

4.4
3

AskNicely

by AskNicely · 1,051 reviews

4.7
4

ReputationStacker

by ReputationStacker · 145 reviews

4.9
5

Userback

by Userback · 291 reviews

4.7

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