Nicereply
431
Reviews
4.5
Star rating
#36
Rank in Enterprise Feedback Management
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
66
Mid-Market
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 32.8% |
| Mid-Market | 60.2% |
| Enterprise | 7.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
Ease of Use9.5
Ease of Setup9.2
Quality of Support9.2
Meets Requirements9.1
What reviewers say
Simply allow us to Track the quality of our Support
4.0
“It is easy to set up the tool and to monitore it. Good integration with our communication tool.”
This is NICE
5.0
“NICE has a user-friendly dashboard and provides customer service satisfaction report (CSAT). This helps organizations to see how they are performing and how they can improve.”
Very simple for the customer to use
4.0
“It's quick, it's easy and it's no fuss for the customer. That's important because if it's a burden, customers don't take the time to do it.”