UserTesting
Reviews
Star rating
Rank in Consumer Video Feedback
Pros and cons
Pros
- Ease of Use
- Helpful
- Time-saving
- Customer Support
- Features
- Testing Process
Cons
- Testing Difficulties
- Missing Features
- Survey Issues
- Participant Management
- Expensive
- Limited Functionality
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 21.2% |
| Mid-Market | 37.5% |
| Enterprise | 41.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 29 | 4.4 |
| 2025 Q1 | 13 | 4.5 |
| 2025 Q2 | 20 | 4.1 |
| 2025 Q3 | 2 | — |
| 2025 Q4 | 11 | 4.0 |
| 2026 Q1 | 4 | 4.3 |
| 2026 Q2 | 5 | 4.1 |
| 2026 Q3 | 3 | 3.8 |
Satisfaction ratings
What reviewers say
Straightforward Setup, User-Friendly Interface, and Fast Results
“Setting up a study in UserTesting is very straightforward. The interface feels very user-friendly, and they also have a large panel. So if you want to run a quick study, you can count on getting results fast because of that.”
UserTesting: Real Feedback Made Simple That Improves Products
“The best thing about UserTesting is getting fast video feedback from real people so you can see exactly how they use your product.”
UserTesting Streamlines Recruiting and Delivers Consistently Relevant Insights
“UserTesting helps me enormously when it comes to recruiting relevant users. It has made it easier for us to streamline our research process and consistently gather highly relevant insights.”