Chatbase
Reviews
Star rating
Rank in Bot Platforms
Pros and cons
Pros
- Ease of Use
- Bot Customization
- Integrations
- Easy Setup
- Helpful
- Automation
Cons
- Limited Customization
- Expensive
- Data Analytics Issues
- Poor Reporting
- Outdated Information
- Dashboard Issues
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 37.0% |
| Mid-Market | 45.7% |
| Enterprise | 17.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 5 | 4.5 |
| 2026 Q1 | 1 | 5.0 |
| 2026 Q2 | 5 | 5.0 |
| 2026 Q3 | 27 | 4.9 |
Satisfaction ratings
What reviewers say
The best support interaction is fixing the thing
“People contact us when something is broken and a generic FAQ answer is not enough to help them. Especially quickly. We created procedures by device and error state, with actions that check service status and account pairing. Visual images show each troubleshooting step and update”
Good at staying in its lane when the procedure is clear
“But we do not want AI to make the moderation decisions – it can help to optimize the reporting experience. Our flow describes the policy in question, gathers content URL and report category, checks for any immediate concerns related to personal safety, and directs the issue to th”
Surprisingly good during events when everything spikes at once
“The content is highly inconsistent. A new season starts and people start asking about rewards, passes, missing items, and event regulations. We lack enough support staff to deal with that, so Chatbase takes in the simple queries, along with event guidelines. We have used widgets ”