Yuma AI
Reviews
Star rating
Rank in AI Customer Support Agents
Pros and cons
Pros
- Automation
- Customer Satisfaction
- Customer Support
- Artificial Intelligence
- Customer Engagement
- Response Time
Cons
- Inadequate AI Features
- Not Intuitive
- Limited AI
- Complexity
- Steep Learning Curve
- Data Management
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 55.6% |
| Mid-Market | 44.4% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2026 Q1 | 4 | 4.9 |
| 2026 Q2 | 3 | 5.0 |
Satisfaction ratings
What reviewers say
Un Atout Incroyable pour le Service Client
“J'aime la qualité des réponses données à mes clients et l'interface de gestion de Yuma AI. La plateforme est facile à utiliser, et notre account manager est disponible pour nous accompagner dans l’onboarding et le paramétrage. De plus, l'équipe qui nous accompagne est très appréc”
Empowers Automation with Ease, Needs Logic Tweaks
“I really appreciate Yuma AI for its ability to completely handle 30% of our tickets, especially when it comes to delivery follow-up, discount code questions, and product information. I like the interactive way of creating and improving AI autopilots, which makes it easy for me to”
Efficient Customer Service Automation with Minor Hiccups
“I like Yuma AI because it offers fast and personalized responses, which adapt to each customer's message. It efficiently handles locating orders within our platform and accessing product information. This significantly saves us a lot of time on tedious and repetitive processes, a”