Siena AI
Reviews
Star rating
Rank in Customer Service Automation
Pros and cons
Pros
- Automation
- Efficiency
- Artificial Intelligence
- Features
- Collaboration
- Customer Satisfaction
Cons
- Usability Issues
- Routing Issues
- Poor Service Experience
- Learning Curve
- Limited AI Capabilities
- Technical Issues
Traffic & LLM citations
Source: G2 review data
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 71.4% |
| Mid-Market | 28.6% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 9 | 4.7 |
| 2025 Q1 | 3 | 4.8 |
Satisfaction ratings
What reviewers say
Great Support
“Siena has some great qualities for an AI support partner. They're constantly rolling out feature upgrades and new offerings to improve the service and are there to support you if you have any questions while working in the platform. They're open to feedback and are super collabor”
Changing CX through AI
“Siena has allowed us to significantly decrease our BPO hours while simultaneously increasing our positive customer interactions. The Siena team has proven their commitment to our team by assisting in automation set up, quickly troubleshooting issues, and helping to further improv”
Siena gives us time
“Siena empowers our agents to focus on high-touch tickets, ensuring they can provide extra care where it matters most, while handling Auto-Renew and Subscription questions faster than ever before.”