yellow.ai
107
Reviews
4.4
Star rating
#18
Rank in Conversational Commerce Platforms
Pros and cons
Pros
- Integrations
- Chatbot Development
- Ease of Use
- Easy Integrations
- Chatbots
- Helpful
Cons
- Steep Learning Curve
- Learning Curve
- Difficult Learning
- Complexity
- AI Limitations
- Integration Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
60
Small Business
11
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 38.3% |
| Mid-Market | 32.7% |
| Enterprise | 29.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2026 Q3 | 1 | 1.5 |
Satisfaction ratings
Ease of Use8.9
Ease of Setup8.3
Quality of Support8.6
Meets Requirements8.6
What reviewers say
Atrocious Support Ruins the Experience
1.5
“Nothing about it is good at all. The support is atrocious: it’s extremely difficult to contact them, and you can’t speak with anyone. They take ages to respond, and when they do, they don’t seem to understand your enquiry or your situation.”
Yellow.ai Chatbot Developement platform
5.0
“Very handy and easy to use, Implementing new features to your bot is just a click away, prefer this over other platforms for chatbot developement, integration is pretty easy.”
Horrible communication and Mis expectations
0.0
“We still dont have a working product and its been almost 5 months”