Contivio
Reviews
Star rating
Rank in Contact Center
Pros and cons
Pros
- Chat Features
- Efficiency
- CRM Integration
- AI Technology
- Easy Integrations
- Features
Cons
- Chat Functionality Issues
- Login Issues
- Complexity
- Lack of Clarity
- Poor Interface Design
- Missed Calls
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 25.0% |
| Mid-Market | 68.8% |
| Enterprise | 6.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 4.5 |
| 2026 Q1 | 1 | 2.5 |
| 2026 Q3 | 3 | 5.0 |
Satisfaction ratings
What reviewers say
Seamless CRM Integration, Easy Setup, and Responsive Support
“I like being able to see the information linked in NetSuite and easily update the back-end settings. The CRM integration means no information is lost and helps with call monitoring. It's easy to get a hold of my agent when I have issues or questions. Contivio handled most of the ”
Flexible Call Routing and Great NetSuite Visibility with Responsive Support
“What I like best about Contivio is the flexibility it gives us around call routing, queues, and agent management, especially with our NetSuite environment. It gives us good operational visibility, and when we do run into an issue, the support team has been responsive and willing ”
Cumbersome Daily Workflow: Too Many Logins Across Apps
“The screen pop through NS is helpful when talking to customers”