X (Twitter)
311
Reviews
4.3
Star rating
#5
Rank in Social Networks
Pros and cons
Pros
- News
- Real-time Updates
- Sharing Content
- Ease of Use
- Global Connectivity
- Platform Compatibility
Cons
- Misinformation
- Inappropriate Content
- Poor Moderation
- Expensive
- Limited Functionality
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-75.0%
50
Small Business
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 53.7% |
| Mid-Market | 25.8% |
| Enterprise | 20.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 2.8 |
| 2025 Q1 | 19 | 4.9 |
| 2025 Q2 | 1 | 3.0 |
| 2025 Q3 | 4 | 3.3 |
| 2025 Q4 | 4 | 4.4 |
| 2026 Q1 | 1 | 5.0 |
| 2026 Q2 | 4 | 3.8 |
| 2026 Q3 | 1 | 4.5 |
Satisfaction ratings
Ease of Use9.0
Ease of Setup9.4
Quality of Support8.1
Meets Requirements8.7
What reviewers say
Staying Informed on X, but the Constant Hate Hurts the Experience
3.0
“We get constant news about ongoing technology and what’s actually happening in the world, which helps me stay informed.”
Great for News, Trending Topics, and Global Events in One Place.
4.5
“Good for news and trending topics and global events all in one place.”
Simple User Experience, But Limited Paid Placement Options
3.0
“It's a simple platform to use from a user experience stand point.”