Snapchat
Reviews
Star rating
Rank in Social Networks
Pros and cons
Pros
- Ease of Use
- Fun
- Filters
- User Interface
- Speed
- Features
Cons
- Update Issues
- Outdated Interface
- Navigation Difficulty
- Poor Customer Support
- Technical Issues
- Slow Performance
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 58.8% |
| Mid-Market | 24.1% |
| Enterprise | 17.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 2 | 4.3 |
| 2025 Q2 | 1 | 4.0 |
| 2025 Q3 | 1 | 3.0 |
| 2025 Q4 | 3 | 4.8 |
| 2026 Q1 | 2 | 4.5 |
| 2026 Q2 | 1 | 5.0 |
| 2026 Q3 | 1 | 4.5 |
Satisfaction ratings
What reviewers say
Versatile for Media Creation, Needs Better Security
“I like using Snapchat to take videos and pictures because it allows me to make both long and short videos. I love the ability to cut and edit my videos exactly how I want, selecting specific sections from a full video. Snapchat's different filters are great, especially ones that ”
Top-Notch Privacy, Fun Filters, and Great Value on Snapchat
“What I like most about Snapchat is its filters and user interface. Its performance and privacy are top-notch, and the Snapchat premium prices are also very low compared to other social media apps. Customer support is well behaved too. The My AI feature is very funny, and overall ”
Easy to Use, Fun Filters, but Navigation Needs Improvement
“I use Snapchat mostly to connect with friends easily, chat, and network. I use it to take quality pictures and videos. It helps create memories of pictures and videos taken years back. It's less time-consuming, easy to use, and not a costly application. I love the different filte”