Tiledesk
Reviews
Star rating
Rank in Multilingual Customer Support
Pros and cons
Pros
- Customer Support
- Automation
- AI Efficiency
- Artificial Intelligence
- Integrations
- Ease of Use
Cons
- Usability Issues
- Limited Features
- Integration Issues
- Missing Features
- Lack of Integrations
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 77.3% |
| Mid-Market | 22.7% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 5 | 5.0 |
| 2025 Q1 | 2 | 5.0 |
| 2026 Q1 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Intuitive Chatbot with Multilingual Capability
“I like Tiledesk's easy-to-use bot flow system. It's like a drag and drop rather than code, which is useful for someone visual like me. It makes it super easy for us to update things and change them whenever we need to. The system also supports multilingual capabilities, which has”
Tiledesk’s Capabilities: Simply Amazing, Powerful, and Highly Customizable
“It’s ease of use. There's no need to worry about steep learning curves. Tiledesk provides an intuitive dashboard with a straightforward approach to creating AI agents, as well as managing human agents for non-AI tasks. It’s a game changer for improving customer experience by leve”
Tiledesk is amazing AI agent
“As someone who has had the opportunity to use both the open-source and SaaS versions of Tiledesk, I loved the fact the both provides excellent features and can really take your operations or customer service to next level, in my case I was able to shrink the team by 50% because o”