ServiceNow CPQ
Reviews
Star rating
Rank in Visual Product Customization
Pros and cons
Pros
- Ease of Use
- Product Configuration
- Intuitive
- Easy Setup
- Integrations
- Easy Integrations
Cons
- Learning Curve
- Complex Setup
- Lack of Guidance
- Integration Issues
- Required Expertise
- Steep Learning Curve
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 26.3% |
| Mid-Market | 32.9% |
| Enterprise | 40.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 5 | 4.6 |
| 2025 Q1 | 1 | 5.0 |
| 2025 Q4 | 1 | 4.0 |
| 2026 Q1 | 5 | 4.3 |
| 2026 Q2 | 35 | 4.1 |
| 2026 Q3 | 18 | 3.9 |
Satisfaction ratings
What reviewers say
Faster, More Consistent Quotes—But Setup and Training Take Time
“Quotes are faster and more consistent thanks to built in pricing rules and approval workflows.”
Accurate, Tailored Quotes Without Technical Expertise
“I can configure the right price for the right product in less time. After analyzing my quote-to-cash process and validating pricing with the customer, I configure ServiceNow CPQ to meet my client's needs. I can build accurate, customized offers without needing technical knowledge”
Praticidade e Integração com Algumas Limitações
“O que eu mais gosto no ServiceNow CPQ é a praticidade. O sistema funciona bem e é fácil de usar, gosto de como ele é bonito e simples de acessar.”