RingCentral AI Receptionist (AIR)
Reviews
Star rating
Rank in AI Voice Assistants
Pros and cons
Pros
- Ease of Use
- Easy Setup
- Helpful
- Features
- Intuitive
- Customer Support
Cons
- Phone Issues
- Dialer Issues
- Call Issues
- Expensive
- High Cost
- Dialing Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 65.1% |
| Mid-Market | 20.9% |
| Enterprise | 14.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q4 | 4 | 5.0 |
| 2026 Q1 | 2 | 5.0 |
| 2026 Q2 | 3 | 4.7 |
| 2026 Q3 | 27 | 4.1 |
Satisfaction ratings
What reviewers say
Simple, Transparent Voice AI with EU Hosting and Seamless Appointment Booking
“It’s a simple, easy-to-use tool. I really appreciate three key aspects of this platform: EU hosting, which is essential for our clients; the ability to book appointments directly during the call; and the transparency it provides. The details for each call clearly show which tools”
Simple, Seamless AI Receptionist Integration with 24/7 Smart Call Routing
“RingCentral AI Receptionist simple interface which makes configuring call responses easy. Its integration with RingCentral existing system and with CRM fit smoothly across different places. Instant 24/7 response to calls, routes callers to the right person with specific departmen”
24/7 Call Coverage That Saves Time, Though Accent Recognition Needs Work
“I use RingCentral AI Receptionist (AIR) to handle incoming calls, answer customer questions, and help callers reach the right department quickly. I like that it handles calls 24/7, answers them promptly even when someone isn’t available, and automatically routes them to the right”