QuestionPro CX
11
Reviews
4.8
Star rating
#43
Rank in Experience Management
Pros and cons
Pros
- Customer Feedback
- Feedback Management
- Health Scoring
Cons
- Complexity
- Difficult Reporting
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
90
Small Business
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 81.8% |
| Mid-Market | 18.2% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 2 | 4.5 |
| 2025 Q4 | 1 | 4.5 |
Satisfaction ratings
Ease of Use9.7
Ease of Setup9.6
Quality of Support9.1
Meets Requirements9.6
What reviewers say
Track and Improve CX
4.5
“It makes understanding and improving customer experience much more efficient and data-driven.”
Great Survey App
5.0
“QuestionPro was a life saver when trying to send a survey. You get analytics, and fun features to use to make the survey more fun instead of the normal surveys you usually send out.”
Easy to Use
5.0
“This has been a product that has been used for many years. It is easy to navigate when trying to create a new survey as well as coping and pasting current surveys that only need title changes.”