ServiceMax
143
Reviews
4.2
Star rating
#21
Rank in Field Service Management
Pros and cons
Pros
- Easy Communication
- Ease of Use
- Communication
- Scheduling Management
- Security
- Easy Access
Cons
- Learning Curve
- Expensive
- Connectivity Issues
- Improvement Needed
- Slow Performance
- Limited Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-100.0%
46
Mid-Market
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 25.4% |
| Mid-Market | 39.9% |
| Enterprise | 34.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 4 | 4.8 |
| 2025 Q3 | 1 | 4.0 |
| 2025 Q4 | 4 | 4.8 |
| 2026 Q1 | 1 | 5.0 |
| 2026 Q2 | 1 | 4.5 |
Satisfaction ratings
Ease of Use8.6
Ease of Setup8.4
Quality of Support8.3
Meets Requirements8.7
What reviewers say
Effortless Field-Level Service Integration with ServiceMax
4.5
“I use ServiceMax for field-level service support across both onsite and remote work orders, and I find the SFM buttons very user-friendly. What I like most is that these SFM buttons can be created without any coding—just simple drag-and-drop. This low-code setup makes it much eas”
Paperless Work Orders and Easy Calendar Management
5.0
“No papers to keep track of, easy to see my calendar, update my calendar, navigate to customers and complete my work orders”
AI-Driven Scheduling That Streamlines Operations
4.5
“It helps to streamline operations using an AI driven scheduling.”