ChatGPT
3,133
Reviews
4.6
Star rating
#1
Rank in AI Chatbots
Pros and cons
Pros
- Ease of Use
- Useful
- Helpful
- Time-Saving
- Time-saving
- Content Generation
Cons
- AI Limitations
- Context Understanding
- Usage Limitations
- Inaccuracy
- Inaccurate Responses
- Outdated Information
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-47.3%
76
Small Business
4
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 57.5% |
| Mid-Market | 28.6% |
| Enterprise | 14.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 51 | 4.7 |
| 2025 Q1 | 75 | 4.7 |
| 2025 Q2 | 80 | 4.7 |
| 2025 Q3 | 184 | 4.7 |
| 2025 Q4 | 481 | 4.6 |
| 2026 Q1 | 389 | 4.6 |
| 2026 Q2 | 754 | 4.5 |
| 2026 Q3 | 397 | 4.5 |
Satisfaction ratings
Ease of Use9.6
Ease of Setup9.6
Quality of Support8.7
Meets Requirements9.1
What reviewers say
Can't do what it claims it can.
0.0
“The images it creates can be quite beautiful. Just not to the specification you requested.”
Fast, User-Friendly LLM That’s Easy to Use
5.0
“It’s fast compared to other LLMs, and it’s very user-friendly and easy to use.”
Rapid Design Ideas with Flexible Tools, but Pricing Feels High
5.0
“I use ChatGPT for design assets, and I can make assets faster, get more ideas, and be more productive. I love the different ways I can work on designs, including speaking directly into the microphone. ChatGPT is impressive in my work because I can make thousands of designs pretty”